Shipping policy

Noted sells products internationally using third-party.

1. Where We Ship

Noted currently ships to selected customers in:

  • United States
  • United Kingdom
  • European countries

Shipping availability may vary by product and destination.

If shipping is unavailable to your location, the available checkout options will indicate this.

2. Shipping Is Not Included in the Product Price

Shipping is charged separately from the product price.

The applicable shipping cost will be shown during checkout before you complete your purchase.

Shipping costs can vary depending on:

  • destination;
  • product;
  • order size;
  • shipping method; and
  • fulfillment location.

3. Standard and Express Shipping

Where available, customers may be offered:

  • Standard shipping; and/or
  • Express shipping.

Available shipping methods and prices will be displayed at checkout.

Express shipping does not necessarily mean that your product will be produced immediately. Production/fulfillment time occurs before or alongside the shipping process.

4. Production and Processing

Because Noted uses print-on-demand fulfillment, your product may be produced after your order is placed.

Estimated production and delivery times may vary by product, destination, fulfillment provider and carrier.

Any delivery estimate shown at checkout or on the product page is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

5. Shipping Delays

Once an order has been shipped, delivery is handled by the relevant carrier.

Delivery may occasionally be delayed because of:

  • carrier delays;
  • weather;
  • customs processing;
  • public holidays;
  • incorrect address information;
  • international transportation issues; or
  • other circumstances outside Noted’s reasonable control.

If we become aware of a significant order delay, we will provide information where reasonably possible.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be payable by the customer.

Customers are responsible for understanding and paying applicable import charges where required by the destination country’s laws.

7. Tracking

Where tracking is available, tracking information will be provided through the applicable order/shipping notification.

Please use the tracking information to monitor the shipment.

8. Delivered but Not Received

If tracking shows that an order has been delivered but you cannot find it, please contact Noted at noted1380@gmail.com.

We may ask you to:

  • check with household members or building management;
  • check around the delivery location;
  • contact the carrier; and/or
  • provide additional information.

We will investigate the matter with the relevant fulfillment provider or carrier.

9. Incorrect Address

Customers are responsible for entering an accurate delivery address.

Please contact us immediately if you discover an error.

If the order has not entered production or shipping, we will try to correct the address where reasonably possible.

If the order has already entered production or shipping, we may not be able to change the address.

Additional costs resulting from an incorrect customer-provided address may be charged to the customer where permitted by law.

10. Third-Party Fulfillment

Noted uses third-party print-on-demand fulfillment services to produce and ship products.

Your order may therefore be produced and shipped from a fulfillment facility located in a different country from Noted’s  location.

This allows us to offer international fulfillment while maintaining a print-on-demand business model.

11. Contact

Shipping questions can be sent to:

Noted
Email: noted1380@gmail.com
Phone: 0671374746

Business address: 23 Jenner, Pretoria