FAQ

Frequently Asked Questions

1. What does Noted sell?

For now, Noted offers creative notebooks and journals. We’re starting with stationery and hope to expand into more accessories, hoodies and T-shirts in the future.

2. Are the notebooks lined?

Yes! All of our notebooks are lined for now, making them perfect for notes, journaling, ideas, lists and whatever else ends up on the page.

3. Can I personalise my notebook?

Not yet. Our notebooks currently come with the designs shown in our store, but personalisation may be something we offer in the future.

4. Where does Noted ship?

We currently ship to the USA, UK and selected European countries, including Germany, France, Switzerland, Austria, Belgium, the Netherlands, Spain and Italy.

5. How long will my order take?

Because your notebook is made to order, it takes some time to prepare before it is shipped.

As a general guide, production may take around 3–7 business days, followed by the shipping time shown at checkout. 

Delivery times can vary depending on your location and shipping option selected.

6. Can I cancel or change my order?

Yes — within 24 hours of placing your order, provided production has not already started.

After production has started, we’re unable to guarantee that an order can be cancelled or changed.

7. Do I have to pay for shipping?

Yes. Shipping is calculated separately from the product price and is shown at checkout.

8. Do you offer standard and express shipping?

Yes! Where available, you’ll be able to choose between standard and express shipping at checkout.

9. What if my order arrives damaged or there is a product problem?

Don’t worry — we’ll help you sort it out.

If your product arrives damaged, defective, misprinted or incorrect, please contact us within 7 days of delivery.

Please:

1. Take clear photos of the product and the problem.
2. Keep the product and packaging.
3. Email us with your order number.
4. Explain what went wrong and attach the photos as proof.

We’ll review the issue and let you know what happens next.

10. What is your refund policy?

Product issues must be reported within 7 days of delivery, and proof is required.

If the product is damaged, defective, misprinted or incorrect, we’ll review the issue and determine the appropriate solution.

11. Can I get a refund if I simply change my mind?

We’re sorry, but we don’t offer refunds simply because you changed your mind or no longer want the design.

Refunds are intended for genuine product issues such as damaged, defective, misprinted or incorrect products.

12. Are Noted products made to order?

Yes. Our notebooks are made to order, meaning your product is prepared after you place your order.

This helps us avoid unnecessary overproduction and lets us create products when they’re actually wanted. 

13. Why doesn’t my order arrive immediately?

We know — waiting for a new notebook is hard. 😭

Because your product is made to order, it needs to be produced before it can be shipped. We give you an estimated production and delivery timeframe at checkout so you know what to expect.

14. What payment methods do you accept?

We currently accept PayPal and the payment options available at checkout.

15. How can I contact Noted?

Have a question? We’re here!

📧 Email: noted1380@gmial.com
📞 Phone: 070 420 6014

You can also send us a DM through any of our social media accounts.